Benefits of Booking Directly

Posted on Fri August 23, 2024.

When booking accommodation, travelers are looking to do so effortlessly, conveniently and securely. When going online and searching for the perfect property to suit your needs, your budget and your lifestyle, you are greeted with thousands of options through several third party platforms and you might book the first property you see just to eliminate the hassle of spending hours to choose the ideal property. But have you ever stopped to consider what you could have gotten when booking directly with your property of choice and how to do so? Let's have a look why booking directly can benefit you on future stays.

Reaping the rewards of booking directly

Have a scroll through all the properties on offer that you like and Google search each property to get the contact details of each host. Make contact with the property or visit their website to see what rate is offered on direct bookings. Be sure to tell them that you found them on Third party sites and that you would like to enquire on direct rates. Compare the value vs what is offered with each property, to choose which property you will confirm your booking with.

Special direct booker deals

You will be pleasantly surprised to find that the majority of establishments and properties offer special or discounted rates on direct bookings. Some properties even have exclusive direct booker deals such as getting free nights on long stays or getting complimentary items with each booking.

Online Travel Agents (The third party site) charges the host a hefty commission / service fee of 25%+ , raising the rates for bookers with little or no benefit to the guest at all. The guest may in some cases also be charged an additional service fee or other hidden charges on top of your accommodation rate.

Know exactly what you are getting

Online Travel Agents may be very vague or limited on what exactly is included in your stay and what not or even clear on what facilities are on offer, as most third party sites add their own generic descriptions, thus you might not really know what to expect and this is not the doing of the property host at all. When booking directly with the host, you will know exactly what you are getting.

Direct Communication

In times like these nobody has the time to be placed on long queued phone calls to International call centres, (costing you international call fees) or wait 2 or 3 days for a message reply from a customer service agent just to answer a simple question you may have. With many sites, you may not even get a response at all.  When booking with a host directly, you get to correspond effortlessly and conveniently and have your questions and concerns attended to promptly with factual and accurate information. Your personal details will also be kept safe and you will not be spammed with unwanted e-mails, phone calls or any other online e-marketing jazz.

Guest loyalty offers

If you loved the property that you stayed at and plan to return, be sure to ask your host if they offer returning guest rates or any loyalty programs. Many may give a special discounted rate or charge you the rate that you paid on your last visit, even if the property rates may have escalated since. This will normally be of relevance during the low season and not during Peak season periods, but the fact of the matter is that the biggest compliment to host is having the pleasure to welcome back returning guests.

If you are a traveler who get certain travel benefits such as loyalty points, coupons or any extras from online travel sites, be sure to compare with what the host has to offer on a direct booking to what you get through booking online.

When booking directly through Coastal Hospitality Property Management, we guarantee the following:

  • a Special Direct Booker rate.
  • Access to our seasonal exclusive special offers and package deals.
  • Express early Check-in option, subject to availability.
  • a Late check out option, subject to availability.
  • Direct communication and 24/7 guest support from your host.
  • Secure payment.